FOR MUNICIPALITIES
The value of being able to provide support, care, and healthcare remotely
Sweden’s municipalities face major challenges. In recent years, the Close Care Reform has given municipalities greater responsibility for healthcare, and today they account for around 30% of all care in Sweden. At the same time, welfare is under pressure from an increasingly older population and large retirements among experienced and licensed staff.
In June 2025, a new Social Services Act was also adopted, which gives municipalities increased responsibility for preventive measures.
To manage this growing responsibility, new ways of working are required that free up resources, strengthen collaboration, and give citizens a more active role in their care and support.
Cuviva’s platform – a shared solution for the entire municipality
With Cuviva’s digital platform, the municipality receives a common tool that can be used across many services – from social services with preventive measures and care to home healthcare.
The platform makes it possible to:
- Work cross-professionally between different occupational groups
- Collaborate closely with citizens and relatives
- Conduct digital meetings, chat, and secure information sharing
This ensures that more citizens receive the right support at the right time, while staff expertise is used more efficiently.
Elderly care – Works in both home care and residential care to improve supervision and safety. Cuviva makes it possible to offer digital supervision via video, alarm functions, and simple communication with staff and relatives. This increases safety for the elderly while reducing unnecessary physical visits. Staff time is freed for more value-creating tasks, and users benefit from better continuity and opportunities for social contact through digital activities and meetings.
Municipal healthcare – Digital communication with users. Cuviva enables secure and accessible digital communication between users and healthcare staff. Through video meetings, chat, reminders, and digital tasks, the municipality can ensure continuity in care while reducing physical visits. This strengthens both patient safety and efficiency in care flows.
Individual and family care – The platform is used for digital support for children, young people, and families, for example in areas such as substance abuse, mental health, and social support.
Through structured video conversations, self-help programs, and chat, individuals can receive faster help and more continuous support – while staff gain better opportunities to follow up on interventions over time.
Labour market & financial support – Cuviva enables better follow-up, planning, and communication between caseworkers and individuals. Digital meetings, reminders, and task lists can be used to create clear plans, reduce dropouts, and increase participation. Caseworkers gain better decision-making data, and individuals receive more accessible support.
Support and care – In daily activities and supported housing, Cuviva helps create structure and independence in everyday life. Users receive support via digital reminders, schedules, and guiding instructions in text, image, and video. Staff can follow up remotely and provide support only when needed, strengthening autonomy and freeing resources.
Authority processes – Cuviva can be integrated into the municipality’s case handling and follow-up processes. Digital forms, video meetings, and automated follow-ups streamline work, reduce administration, and provide better decision-making data. Transparency towards users and citizens is also strengthened.
School health – The platform creates safe digital contact between students and school health services. Students can easily book digital meetings, ask questions via chat, or access support materials. This makes school health more accessible, enables early interventions, and can lower barriers to seeking help, e.g., for mental health.
The citizen journey – from information to coordinated care
The citizen journey can start with simple information measures, where the municipality shares relevant material with different groups, for example:
- Activities for seniors
- Tips on diet, exercise, and health
- Advice and support in everyday life
With the new Social Services Act, it is also the municipality’s task to work more preventively and reach people early, before problems grow.
Through Cuviva’s app, citizens can easily access information and support, as in the Tyresö example. As needs increase, care can be provided at home, both digitally and physically. If further needs arise, the journey continues to coordinated care – always in close cooperation between different professionals, the individual, and relatives.
The citizen journey in four steps
- Information and communication – A digital platform provides simple and accessible information. Citizens can also book digital meetings or chat with municipal staff.
- Prevention – Preventive measures strengthen health, safety, and participation.
- Care – When needs increase, the right support is provided at home and within care services.
- Healthcare – Coordinated care with support from interdisciplinary teams, individuals, and relatives.